All you need to know about call centers

What is a call center?

Call centers have since their inception grown to become an integral part of many large businesses. Before we go further into the discussion about them, let’s get an accurate definition of what a call center is.

A call center is a section of the larger business setup that is responsible for handling incoming and outgoing calls from both already existent clients as well as new ones. It’s important to have this definition in mind as a lot of people have them confused with contact centers which although are quite similar, are another different thing all in all. Read More...


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